How do I raise an issue?

Posted about 1 month by Luke Taylor

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Luke Taylor
Luke Taylor Admin

Did you know, you can now contact NET via WhatsApp?


It's the best way to discreetly message the team if you spot an issue you want to make us aware of.

You can raise any issue via WhatsApp and the team will respond as soon as possible and offer assistance. What's more, you can send us your text messages, voice notes, pictures or videos!


We want your journey to be a safe one, but if anything may compromise your safety, we want to hear about it.


Our team are constantly in touch via WhatsApp and we are located in our control room where we have access to an extensive network of CCTV cameras. 


Let us know what the issue is and we'll be there to help and support you and if necessary will contact the driver or any members of staff in the area to assist.


Add NET - 0115 8246060 - to your phone and you'll see us in your WhatsApp contacts


If you want to chat now, click this link: NET WhatsApp

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