*The following article offers advice to students who are applying for a new tram-only season pass, or season pass extension on an existing card using a UVC code. Please remember cards can be reused and extended, so keep hold of your card for the following academic year

TABLE OF CONTENTS - CHOOSE FROM THE OPTIONS BELOW

• New Customer (Not previously had a Robin Hood or tram season pass)
• Existing customers with a tram card
• Existing customers without a tram card
• Troubleshoot and FAQs

New Customer (Not previously had a Robin Hood or tram season pass)

If you currently do not have a tram card and it's your first time applying for a tram-only student season pass, please follow the below steps

1. Head to https://www.thetram.net/tickets and select season tickets by clicking 'Explore'
2. Click 'Apply for your NET card'
3. Fill in your personal details, including your email account
4. Create a password, which must include at least 8 characters, 1 capital letter, 1 number and 1 special digit (eg. !£?_)
5. The system will confirm your new account has been created. Click Proceed
6. Enter your address information
7. On the services part A screen, click on the 'student' tab, which should change from 'No' to 'Yes'
8. If you have been issued a UVC code to be used against the academic year ticket, please select 'academic year season ticket'. Otherwise, select the appropriate ticket which has been agreed
9. Select the term or the start date of your card on the next screen (services part B)
10. Student cards require a photo. The next page requires you to take or upload a photo. The photo must be of your face (passport style) without the use of filters. Unlike passport photos, you may smile if you wish!
11. On the next page, you will need to add your proofs. Select 'enter UVC code' from the drop-down menu. Copy and paste your UVC code (case sensitive). Once your code has been entered, click proceed. 

Once you have clicked proceed, a confirmation screen will show that your new pass has been created successfully

The card will automatically be printed in our travel centre. Click HERE for directions to our travel centre. Please pick up your pass at the earliest opportunity.

If you need your new pass posted to you, please contact the customer relations team. Contact information can be found by clicking here: NET Contact Information

Below you will find a few screens of the process being followed if you need any more help

Step 5

Steps 7 and 8

Step 9

Step 10

Step 11

Existing customers with a tram card

If you have already had a student tram-only season pass and you still have your card, please follow the below steps. 

*This process must be done once your current services have expired (or within 7 days of expiring). To check the expiration date of your card, hold it against the lime green card readers at the tram stop. The screen shows you when it will expire.

1. Head to https://www.thetram.net/tickets and select season tickets by clicking 'Explore'
2. Click on 'Create account' if you have never used the online process before. (Go to step 8 if you already have an online account)
3. Fill in your details. These are the same details you gave when setting up your account in our travel centre
4. Enter a valid email address
5. Create a password, which must include at least 8 characters, 1 capital letter, 1 number and 1 special digit (eg. !£?_)
6. The system will confirm your account and send a confirmation email to the email address provided
7. Go to your email account and click the 'verify account' link
8. Click on the 'login' link
9. Login to your account
10. Click 'Add UVC' which is highlighted in green
11. Enter the UVC code you have been issued (Case sensitive). If this has been successfull, click proceed. The code will now show in the proofs section on your online account.
12. The season pass product now needs to be collected. For information on how to do this, please review the following article: How do I 'collect' my Robin Hood Season Pass extension?
13. Once step 12 is complete, your card will work as normal on the lime green card readers

Below you will find a few screens of the process being followed, if you need any more help

Step 3

Step 6

Steps 7 and 8

Steps 9 and 10

Step 11

Existing customers without a tram card

If you have previously been a customer with a registered student tram season pass, but you no longer have a tram card with you, then you will need to contact the customer relations team via email at info@thetram.net or visit us at the NET Travel Centre, NG1 2AS.

If you're contacting us via email requesting a new card to be printed, please include the following:

• Full name
• Address
• Phone number
• Date of birth
• UVC Code
• Attach an updated photograph for the card (If applicable)
• Attach a copy/photo of your student ID card or screenshot of the UniDays app. Totum cards are not accepted
• If you're applying for an academic season pass with a UVC code, the date will be set from 1st Sep-31st Jul. If you're applying for an annual pass, please include the date you wish for the pass to start

Please be aware that if we need to print off a new card for an existing account, a £3 fee applies. We can call you to take this payment or you can make the payment when collecting your card from our travel centre.

If you're visiting our travel centre to print a new card, please bring the following:

• Email showing your UVC code
• Copy of student ID or UniDays app. Totum cards are not accepted
• £3 fee for a new card

Troubleshoot and FAQs

If you are having any issues with setting up your student season pass or online account, please see below:

• Q. I have tried to set up a new account, but it says 'duplicate account'. What do I do? A. This may be because you already have an account for a Pay-as-you-go card or a Robin Hood Tram and Bus account. If you're new to the tram-only season cards, please use a different email address when you sign up and follow the 'new customer' instructions above. If you may have previously had a tram-only account, try the 'forgotten password' function when logging in
• Q. I have applied my UVC code to my student season pass, but it's not scanning on the green card readers. What do I do? A. It may be that you still need to collect/download the product to your card. Please click on the following link for information on how to do this: How do I collect/Download my season pass extension?
• Q. Can I apply the UVC code to the NET GO app? A. No, unfortunately, you can't. At the moment, the only option is to apply the UVC code to a physical card that you will need to scan before each journey.
• Q. I have a Tram-only online account, but I can't log in or I forgot my Password. What do I do? A. Try the 'forgotten password' link first when you log in. If you have not been able to change your password or you're unable to log in, contact our team and we can reset the password for you. You can reach out via WhatsApp on 0115 8246060. Please confirm your name, date of birth and postcode.